FAQ / CONTACT US

Looking for a quick answer? Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.

Products

At the moment, we make labels for: Canon, Nikon, Sony, Fujifilm, Lumix, Tamron, Sigma & Zeiss. Are we missing labels? Send us a message bellow.

All our labels are made by us in our workshop near Montreal, Canada.

Our notebooks are made by local suppliers and pins are made in China, for now.

All of our labels are from high quality, outdoor-grade vinyl with a permanent adhesive for durability and is made in the USA.

Our foil labels use a permanent chrome Metallized PVC with a durable matt printing.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support using the form on this page for more information on how to proceed.

Shipping

Find answers about our shipping details

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please send us a message bellow.

We ship from Montreal, Canada to almost every country in the world and have customers in over 70 countries.

Free shipping on orders over :

✔️ $60 CAD in Canada
✔️ $60 USD in the USA
✔️ 100$ CAD for Australia, Europe & Japan

INTERNATIONAL DUTIES & TAXES

USA: All orders ship duty-free. As our products are made in Canada with US materials, they are USMCA compliant, so you will not be charged any additional tariffs or customs fees. The price you see at checkout is your final price.

EU Orders (except UK):

  • Under 150€ (before taxes and shipping): VAT is charged at checkout. Customers are still responsible for paying any applicable duties upon arrival of the package.
  • Over 150€ (before taxes and shipping): Taxes and duties must be paid when the package arrives.

UK Orders: Customs or import fees will need to be paid when the package arrives.

All Other Countries: Customs or import fees may apply upon delivery. For more details, please contact your local customs office.

Payment

You can purchase on our website using a credit card.

We additionnaly offer support for Paypal, Shop Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

All transactions are made in canadian dollars.

Contact Us

Can't find the answer or think we're missing a label? Drop us a message – we're always looking to improve and will get back to you as quickly as we can.

Contact Form

Contact information

Field Made Co

CP 242, St-Bruno,
Quebec J3V 4P9, Canada